Refund policy

Cancellation / Refund Policy

Effective Date: 01/09/2026
Website: Sreeja Collections
Company: Sreeja Collections
GSTIN: 18BAZPC6686G1ZY

We want our customers to have a smooth and transparent shopping experience. Please read our Cancellation & Refund Policy carefully before placing an order.

1. Order Cancellations

  • Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.

  • To request a cancellation, please contact us with your order details through WhatsApp: +91 7973426117 or Email: sreejacollections27@gmail.com.

  • Once an order has been dispatched, cancellation may not be possible, subject to applicable law.

  • If an order has already been shipped and cannot be cancelled, the customer may need to receive the order and follow the applicable return/refund process.

2. Refund Eligibility

Refunds or other appropriate remedies may be provided in the following circumstances, subject to verification and applicable law:

  • The product received is damaged or defective.

  • The product received is different from the product ordered.

  • A product is missing from the package, subject to verification.

  • The product is materially different from its description or otherwise qualifies for a remedy under applicable consumer protection law.

  • An eligible cancellation request is accepted before dispatch.

For damaged, defective, incorrect, or missing products, customers should contact us as soon as possible after delivery and provide the order details along with clear photographs/videos where required.

Refunds will generally not be provided for:

  • Change of mind or personal preference.

  • Product colour appearing slightly different because of lighting, photography, or screen/device settings.

  • Incorrect size, colour, design, quantity, or product ordered by the customer when the product delivered matches the order.

  • Products that have been used, worn, washed, altered, damaged, or are not in their original condition.

  • Damage caused by the customer after delivery.

  • Incorrect or incomplete shipping address provided by the customer, subject to applicable law.

  • Failed delivery caused by the customer's absence, refusal to accept the shipment, or incorrect contact/address details, subject to applicable law.

Nothing in this policy is intended to restrict or exclude any consumer rights or remedies available under applicable laws of India.

3. Return Process

  • Where a return is applicable, customers should raise the request within 3 days of delivery, unless a different period is required under applicable law.

  • The product must generally be returned unused and in its original condition and packaging, along with applicable tags, labels, invoices, and other included items.

  • Customers may be required to provide photographs or videos of the product and packaging for verification.

  • Return shipping costs may be borne by the customer where the return is requested for reasons not attributable to Sreeja Collections, subject to applicable law.

  • Where the issue is due to a damaged, defective, incorrect, or otherwise legally eligible product, Sreeja Collections will handle the return/replacement/refund as applicable.

4. Missing Product / Package Issues

If an item is missing from your package, please contact us immediately after delivery.

For verification, we may request an unboxing video, photographs of the package, shipping label, and other relevant evidence.

The absence of an unboxing video does not by itself remove any rights or remedies available to the customer under applicable law; however, such evidence may help us investigate the issue.

5. Refund Timeline

  • Once a refund has been approved, it will generally be processed within 7–10 business days.

  • Refunds for prepaid orders will normally be processed through the applicable original payment method or another legally permissible method.

  • The time taken for the amount to reflect in the customer's bank account, UPI, card, or wallet may depend on the relevant bank, payment gateway, or financial institution.

6. Exchanges / Replacements

  • We currently do not offer direct exchanges as a standard service.

  • In cases involving a verified damaged, defective, incorrect, or otherwise eligible product, Sreeja Collections may provide a replacement, return, refund, or other appropriate remedy, depending on the circumstances and applicable law.

  • Replacement availability may depend on product availability.

7. Contact Us

For cancellation, return, refund, or order-related concerns, please contact us:

Sreeja Collections
Email: sreejacollections27@gmail.com
WhatsApp: +91 7973426117
GSTIN: 18BAZPC6686G1ZY

We will review genuine customer concerns and provide an appropriate resolution in accordance with our policy and applicable laws of India.

Sreeja Collections reserves the right to update this policy from time to time. The latest version published on this website will apply to future orders.